Service Conditions

These conditions outline how our telecom distribution, POS terminals, and activation services operate.

1. Product Distribution Conditions

• All SIM cards and telecom products are subject to telecom operator regulations.

• Retailers must comply with identity and registration requirements.

• Stock quantities may vary by region and operator policies.

2. POS Terminal Usage Conditions

• Devices must be used only for authorized telecom services.

• Any tampering, misuse, or unauthorized modification may void support or warranty.

• Retailers are required to notify us immediately of technical issues.

3. Activation & Service Processing

• Activations must follow official telecom procedures.

• All customer information must be accurate and verified.

• Incorrect or fraudulent data may result in service suspension.

4. Delivery & Fulfillment Conditions

• Delivery times may vary by region.

• Delays due to external factors (weather, regulation, operator delays) are not guaranteed.

• Retailers must verify delivered stock upon receipt.

5. Technical Support Conditions

• Support is provided for approved devices only.

• Hardware damage caused by external factors may require replacement fees.

• Remote and on-site support availability depends on region.

6. Compliance

All partners must comply with:

• Saudi telecom regulations

• ID verification rules

• Data protection laws

7. Updates to Conditions

We may revise these service conditions to align with new market requirements, regulations, or operational changes.