The main page displays your POS number, available main balance, commission balance, Ding international packages, Mada reconciliation, and all telecom products. At the bottom, you can also access Home, Favourites, Add Balance, Reports, and Settings.

All your frequently used offers, packages, and services can be saved here for quick and easy access. This helps you avoid searching through long menus every time.

You can add between 1 SAR to 10,000 SAR through the Add Balance option. Simply tap your Mada card using NFC on the machine to complete the top-up.

Sales History shows daily, weekly, and monthly sales for all cards, bundles, and packages sold. You can also reprint cards, view printed/unprinted cards, and print a second copy if needed.

This section displays all transactions made across categories, organized by daily, weekly, or monthly periods. You can check both summary and detailed reports here.

Profit Report shows your daily, weekly, and monthly profit from cash and Mada transactions. It also displays your total profit summary and gives an option to print the report.

This report shows your income generated from balance-related activities. It helps you track how your machine’s balance is increasing over time.

The MADA Report shows your Mada card usage, including daily, weekly, and monthly transaction amounts. You can review how much balance was used through Mada payments.

It displays all withdrawal activities made from your POS balance. You can track the dates and amounts of your withdrawals.

This allows you to request the admin to reprint a card that was not printed earlier or to get a second copy. Useful when the first print fails.

Here you can view or send requests for additional balance to the admin. This section keeps a record of all your balance requests.

It lists all top-up transactions and allows you to print receipts individually or all at once. The report contains detailed transaction information.

Go to Settings > Request Balance to send a balance request to the admin. You can specify how much extra balance you need.

This allows you to transfer your earned commission directly into your main balance. You can instantly convert commission earnings to usable balance.

You can view important details like POS ID, POS Name, current balance, and other account-related data.

Go to Settings > Change Language and select your preferred language. The POS interface will update immediately.

In Settings > Change Password, enter your old password and follow the on-screen instructions to set a new one for account security.

This option helps you restore any missing data and view detailed machine information. It is useful for troubleshooting data-related issues.

These sections allow you to check Mada card transaction history by transaction type or by specific date. You can also confirm whether transactions are posted or not.

This option shows the most recent Mada card transaction made on the POS. It helps in quick verification of the last payment.

This usually means the system cannot recognize the code. Re-enter it carefully, and if the issue continues, contact Customer Support for verification.

The voucher has already been redeemed and cannot be reused. If you believe it’s a mistake, contact Customer Support for confirmation

Sometimes the system needs time to update. Try again later, and if the product is still missing, inform Customer Support.

Ignore the photo and rely on the product name and price. Report the wrong image to Customer Support so they can update it.

The system detected that the voucher has been redeemed earlier. It cannot be used again—contact support if verification is required.

Carefully follow all instructions printed on your voucher. If the balance does not update after following the steps, contact Customer Support.

Open the Product Details page for complete information. If more clarity is needed, Customer Support will assist you.

Validity details appear inside the voucher/product details. If validity is missing, contact Customer Support.

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Restart the device and check internet connectivity. If performance is still slow, contact Customer Support.

Check your network and try again without repeating transactions multiple times. If the issue remains, contact support.

Ensure paper rolls are properly installed and restart the device. If it still fails, support may need to inspect the printer.

This happens when configuration updates fail. Restart and try saving again—support may need to refresh your configuration.

It may be due to app cache corruption. Restart the device; support can also reinstall the app if needed.

Your device time may be incorrect or a certificate is outdated. Fix the date/time and restart.

It may be a SIM or slot issue. Restart the device and check the SIM; support can verify SIM status.

Background apps or high brightness consume battery quickly. Close unused apps and reduce brightness.

Check device volume and restart. If still not working, support may need to check the audio hardware.

This happens due to UI failure. Restart the POS and check for system updates; contact support if needed.

It indicates a damaged database. Restart the device—support will repair or refresh the local database.

This happens due to a sync failure. Check internet, restart the device, and support can manually push product sync.

This is an RTC time update issue. Ensure auto-time is enabled; support may sync it from the backend.

The POS is missing important system files. Support intervention is required to restore them.

A permission sync issue may be blocking access. Restart your device and check internet—support will refresh your permissions.

It happens when the login token crashes. Restart and log in again—support can verify the token.

This means low RAM on the POS. Restart the device—support can inspect memory usage.

This may be a hardware module issue. Restart the device—support will inspect the Bluetooth hardware.

Overuse causes the printer head to heat up. Pause printing and restart the device; support may need maintenance.

This is a Wi-Fi login error. Re-enter the password and restart the POS—support can verify the network settings.

Restart the POS and reconnect the internet. If the error persists, support must run a full diagnostic check.